Chanson Water® also has warranty repair locations in the United States, United Kingdom, New Zealand, Canada, Norway, and France.

Returns

All returns without exception must be accompanied with a Return Authorisation Number (RAN).
This number can be got from Water Healthcare by calling 1300 424 828
Please do not return any goods prior to obtaining your RAN

Warranty
The warranty covers the original owner only. Repair work can only be done through the Water Healthcare authorised centre repair. Please thoroughly read the owners manual and watch the installation video before attempting to use your ionizer.

How the warranty works:
Warrantee covers any and all defective parts for the period of time shown in schedule 1 depending on product.

Schedule 1
Lifetime - C3 and Ultra Filter Housings and Ionizer Armor
5 Years - Chanson VS 70 and Miracle
3 Years - Chanson Eden
1 Year - Apex pressure control valve

Filter life is dependent on water flow. No Filter should be kept longer than 12 months under any circumstances

What is covered:
The Limited Lifetime warranty expressly covers all failures due to defects in materials and/or workmanship; which can occur during normal use. This is a “repair or replace” warranty, Water Healthcare will always attempt to repair your unit, if repair is not possible Water Healthcare will supply a replacement unit at its discretion.

Customers outside Australia take full responsibility for any shipping costs to and from repair center for warranty work and for any duties or customs fees incurred unless otherwise agreed in writing by Water Healthcare

What is not covered or what will void my warranty:
Warranty is void if the faucet or ionizer has been opened. All Chanson ionizers and Chanson faucets are factory sealed. Please never attempt to service the machine yourself as this will void your warranty and could cause serious bodily harm.

• Warranty does not cover damage caused by: floods under the sink, or overhead plumbing leaks, which can cause water to enter the machine. Please be sure you have no plumbing leaks before installing the ionizer; we can provide repair at your expense for such an incident.
• Warranty does not cover damage caused by: failure to replace filters in a timely manner- the filter not only cleans the water but also protects the ionizer from damage caused by particulates in the water. Filter replacement time should never exceed 12 months please refer to owner’s manual for specific details.
• Warranty does not cover damages caused by: any mis-use or abuse, such as dropping the unit or knocking into the unit with heavy objects.
• Warranty does not cover damages caused by: Lighting strikes, power surges, and faulty circuitry in customer’s electrical system or acts of God.
• Warranty does not cover the exterior finish on the machine or faucet. Our faucet finish is extremely durable and under normal use will last many years. Do Not use harsh detergents or scrubbing type sponges to clean the faucet; a damp clean paper towel followed by a dry paper towel will restore a perfect finish to the faucet.
• Warranty does not cover damage caused by: setting the TDS value over 14. There is a special adjustment of TDS in a back menu mentioned only on the installation video, this allows customers in different areas to fine tune the machine to their water hardness, 14 is the max setting allowed, never set the TDS value above this number.

  Warranty does not cover damages caused by: commercial type usage. Chanson residential Ionizers are built to last however they are designed for residential use. Chanson ionizers have a 20-minute safety shut off to prevent floods from unattended use and damage to the unit. For the purpose of this Warranty, Water Healthcare will consider commercial usage as; letting the machine run for more than 20 minutes at a time or for more than 4 hours a day total. (This usage is ok from time to time where special needs arise, but not as a daily routine.) If your needs will exceed these “residential” parameters please contact your dealer for “commercial use” product options.

  *It is important to note, Water Healthcare does not expect the Ionizer to fail under mild commercial uses, but cannot honor the warranty for use not intended by the manufacturer*

• Warranty does not cover damages caused by excessive water pressure. The water pressure to the filters or ionizers should not exceed 350kPa (60 psi). Pre filter kits intended for plumbed in purposes should come with a pressure limiting valve. If you do not have one please call us before installing. If you are unsure, please be rather you be safe than sorry. Call us or your local plumber.



What happens after the full coverage portion of the warranty has expired?
We are able to repair your machine. Labour will be limited to a maximum of $165.00. Water Healthcare will contact you before proceeding should the total cost of repair be more than $250. Clients are responsible for shipping charges to and from the Water Healthcare service centre.


Suggested Maintenance:
Please refer to your owner’s manual for scheduled maintenance requirements.
Ionizers operating in hard water areas, should be sent in to the service/repair center for a thorough internal cleaning once every 2-3 years, however, this will not void your warranty if not done but will give you many more years of reliable service. We highly recommend this servicing your machine regularly; currently the cost of a service is $50.00 plus shipping costs.

Limits and exclusions:
There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for or damages arising out of the use of any, unauthorized attachment. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period.

IMPORTANT - Customer must acquire a Return Authorization Number (RAN) and print a return receipt to include with the ionizer before shipping. And you must include the RAN form when you send the ionizer in for repair or return.

Please never send in your Ionizer for warranty or service without printed return authorization form inside the box. (Client Care will email this to you) Contact- 1300 424 828

Distance means time without water, this is a major concern for our clients. Please contact us to confirm your nearest authorised service centre so we can return your ionizer asap.